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Shipping & Payment Info
Shipping & Payment Information
At CleanAir UAE LLC, we are committed to delivering a smooth and reliable shopping experience through cleanair-uae.com (the “Site”). This Shipping & Payment Information section explains our policies for processing payments and shipping physical products exclusively within the United Arab Emirates (UAE).
Payment Methods
We accept payments solely through the following credit cards:
- Mastercard
- Visa
- American Express (Amex)
- Discover
All payments are securely processed via Stripe, our trusted payment provider, ensuring fast and safe transactions. Here’s what you need to know:
- Card Details: Enter accurate credit card information (card number, expiration date, and CVV code) during checkout.
- Currency: Transactions are charged in UAE Dirhams (AED), the official currency of the UAE.
- Processing: Your card will be debited through Stripe upon order confirmation. If a payment is declined (e.g., due to insufficient funds or an invalid card), we’ll notify you by email to update your payment details and finalize the purchase.
We do not support cash-on-delivery, bank transfers, digital wallets, or alternative payment methods at this time. Stripe encrypts your payment information for security, and we do not retain your card details beyond what’s required to complete the transaction.
Shipping Policy
We provide free shipping across the United Arab Emirates, ensuring your products arrive without extra charges. Details of our shipping process include:
- Delivery Area: We ship to all seven emirates—Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. International shipping outside the UAE is not available.
- Cost: Shipping is free for all orders, regardless of the order amount or weight, as part of our dedication to customer convenience.
- Processing Time: Orders are generally prepared for shipment within 1-3 business days (Sunday-Thursday, excluding UAE public holidays such as Eid Al Adha or National Day). You’ll receive an email once your order is ready to ship.
- Standard Delivery Time: After processing, delivery typically takes 2-5 business days, depending on your location within the UAE. Remote regions (e.g., parts of Al Ain or the Western Region) may experience slightly longer transit times.
- Exceptions: In rare cases, delivery may exceed 7 business days if an item is out of stock at the time of your order. We will inform you in advance via email or SMS if this applies, providing an updated delivery estimate based on restocking timelines.
- Shipping Partners: We work with established local couriers and postal services in the UAE to guarantee dependable delivery.
Delivery schedules may occasionally be impacted by external factors, such as extreme weather, peak seasons, or public holidays. If delays occur, we’ll keep you updated with the latest information.
Order Tracking
After your order is shipped, tracking details will be provided as follows:
- Tracking Number: Our shipping partner assigns a unique tracking number, which will be sent to you via SMS directly by the postal operator or courier.
- Tracking Process: Use this number on the courier’s website or contact their support team for live updates on your shipment’s progress.
- SMS Notification: Ensure your phone number is correct at checkout, as this is where the tracking SMS will be sent. We’re not liable for missed notifications due to inaccurate contact information.
If you don’t receive your tracking SMS within 3 business days of dispatch, please contact us at [email protected] with your order number, and we’ll assist you promptly.
Additional Shipping Details
- Address Verification: Confirm your shipping address (including emirate, street, building, and PO Box if applicable) at checkout. We’re not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
- Delivery Attempts: Couriers will attempt delivery at least twice. If you’re unavailable, they may leave a notice or arrange redelivery with you. Unclaimed packages may return to us after a set period, and we’ll reach out to coordinate reshipping or a refund, minus any related costs.
- Out-of-Stock Notification: If an item is unavailable, we’ll notify you before processing your order, offering options such as waiting for restock, substituting the item, or canceling for a full refund via Stripe.
- Customs: As we ship only within the UAE, no customs duties or fees apply. All products meet UAE safety and compliance standards.
Payment and Shipping Security
- Stripe Security: Stripe uses advanced encryption to protect your credit card details, adhering to UAE financial regulations and global payment standards.
- Fraud Checks: For unusually large orders, we may contact you for verification (e.g., via phone or email) to prevent fraudulent activity. This ensures your transaction’s safety.
Contact Us
For inquiries about payments, shipping, or your order, email us at [email protected]. Please include your order number and a brief description of your question. We aim to respond within 48 hours, excluding UAE weekends (Friday-Saturday) and public holidays.
Policy Updates
We may update this Shipping & Payment Information periodically to reflect changes in our processes, Stripe’s policies, or UAE regulations. The most current version will be posted on this page, and your continued use of the Site signifies acceptance of any updates.
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